Privacy Policy

A1 Chimney & Heat Pumps Limited has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993.

Personal Information

A1 Chimney & Heat Pumps collects, holds and uses personal information in the following areas:

Consumers;
Business Relations¹ and
Employment²

Consumer information is usually collected via promotions, competitions and consumer queries.
The information may include:

your name, address, contact number(s) and email address
information about your preference for goods or services we offer from time to time
details of any prizes you may have won
a record of any queries you have made

Wherever possible, A1 Chimney & Heat Pumps collects this information directly from you.
We use it for the following purposes:

to contact you directly about A1 Chimney & Heat Pumps, its brands, special offers, samples and other promotions
to reward you for being a loyal customer
to inform you of products or publications we think you might be interested in
to approve transactions you wish to make
to confirm your identity
to provide you with products you have requested
to follow up or pursue any queries you make
to conduct consumer research

How we manage personal information

A1 Chimney & Heat Pumps is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

Important information on promotions, competitions and other marketing activities for consumers.

All entries become the property of A1 Chimney & Heat Pumps (and any third parties conducting joint promotions with A1 Chimney & Heat Pumps) and are held for up to 4 months after the prize draw date. After this, they are then destroyed in a secure manner.

A1 Chimney & Heat Pumps may enter your details into a database for the purpose of contacting you directly about A1 Chimney & Heat Pumps, its brands, special offers, samples, consumer research and other promotions unless otherwise advised by you.

You can advise us if you would prefer not to be directly contacted. You may also request an update or correction of the personal information we hold about you by putting the request in writing to the A1 Chimney & Heat Pumps.

Winners' names and cities will be published in accordance with the terms and conditions of each promotion.

Disclosure

A1 Chimney & Heat Pumps does not sell, rent or otherwise make available any personal information to third parties. We may out source certain business functions to other organisations. For this purpose, and only for the purpose of providing services to us, personal information may, as required, be transferred to or handled by:

our related companies
organisations which provide services to us, such as mailing houses, promotion and advertising agencies and consumer research agencies
credit reference agencies or other credit providers
government or statutory authorities

that may directly contact you on behalf of A1 Chimney & Heat Pumps

Access and correction of details

You can access personal information A1 Chimney & Heat Pumps holds on you by contacting us in writing. If the information held is inaccurate, incomplete or not up to date you may request A1 Chimney & Heat Pumps to correct the information.

If you are concerned about a possible interference with your privacy, please contact us.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time.
Issued April 2019.

¹ Business Relations - Personal information of those with whom we have business relations typically relates to that information necessary for the proper and efficient conduct of business.